Excessive price rise.

Presumably that is when your initial discounted contract ends (usually 18 or 24 months), so you go up to the full price for the package? At that point you have the choice to either go elsewhere or contact VM and try and negotiate a new discounted contract (though it's unlikely to be as good as the initial contract).

You most likely have now come to the end of your initial 18 month discounts.  It will be all listed on your Contract.  After the 18 or now 24 months, you revert to a 30 day rolling contract until you leave, or renegotiate a new contract.

You could try ringing in, but unlikely to get anything decent, based on reports on the forum.

Research other providers and ring retentions and put a cancel in within 30 days of contract discount minimum term ending, you may get a ring back within the 30 days; it's not guaranteed, but they will be the people who can give the best retention offers but it all depends on many factors. If you haven't done this before, it's more likely, if you've done it before, then you might only get SMS offers 2-3 days before actual termination and if you are Broadband only, the offer might be great price, but, for the M125 tier if you were on Gig1. This is just an example of how it works.

You can cancel the cancel within the 30 days if you decide to stay.

Hi mainbunny thanks for posting and welcome back to our community.

As your fantastic fellow community members have advised, it sounds as though an existing deal would be coming to an end in February 2026. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R