excessive fees and red light
hello
today sunday i rang vm to tell them i want to cancel my services
1 charging to much for a poor service
2 catch up dont work netflix dont work prime dont work
3 hub 3 light is permantly red not white
have reset the hub a few times nothing changed still got a red light
i asked for what price it would cost me to cancel everythink they cam back with a price of 700 quid
said to the man you taking the **bleep** 700 for a poor service
seems to me that with the price increases virgin are just robbing ppl now and dont give a hoot about its customers
[MOD EDIT: Subject title changed for clarity]
Okay thank you for confirming that the red light has remained after the pin hole reset scouseuk
We can arrange an engineer to investigate this further as it's better to err on the side of caution. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.