When evicted as I have just been, it is a stressful time. You don't know if you are going to actually leave until the last few days. To be charged for a ghost month when you're down on your luck is just mean and profiteering. This is a niche situation Virgin could address, if they wanted to. Evidence of eviction would be a simple solution.
Forum TeamHi there,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing at the moment.
What do you mean by 'ghost month', is it that you have been charged for services after your disconnection date? If that is the case, the bill would be overridden by your final bill.
Kind Regards,
Steven_L
Hi
Thanks for your reply, What I'm saying is I haven't given notice as I didn't know if I would be leaving.
I've now had to leave and informed Virgin. I now am told I have to pay for the next month up to April 13th although I am no longer in the property due to the eviction.
Forum TeamHi there,
Thanks for coming back to us on this and explaining further. We're really sorry to hear about your circumstances.
When leaving, as per the terms and conditions of your contract, there is a 30 day notice period required. In situations such as these, when getting a notice we would advise contacting us to let us know at the earliest convenience and then if if it's decided that you'll be staying in the property, the disconnection can be cancelled.
We do have the ability to remove the notice however it would cause the account to have an early termination fee which would be payable. If you'd like us to do this, please let us know and we can send a private message to help further.
Thanks,
