Forum Discussion

gmnicol's avatar
gmnicol
Joining in
12 months ago

Error message when I try to see my bill online or on the App

Recently, when I try to see my bill in both my online account and using the App, I get the message --

"Something's not quite right,  We've found a problem.  Please try again"..

I 've tried a number of times, but always get the same message.

This seems to be a Virgin fault - can it be corrected please.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    12 months ago

    Hi gmnicol 👋

    Thanks for posting, and a warm welcome to our Community Forums.

    I'm sorry to hear you're having some problems viewing the bills to your online account. I'm going to send you a private message, so we can look into this further for you.

    Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

    Thanks,

    • gmnicol's avatar
      gmnicol
      Joining in
      12 months ago

      Sorry, but I can't see a private message from Reece_MH.  There's only one message and it's a welcome message from the forum team.

      I've just checked and the problem still exists - can you please send me the private message again.

      Thanks.

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        12 months ago

        Hi gmnicol 👋

        I'm really sorry about that. I've re-sent the message for you now and you should see it in the top-right, white envelope.

        Thanks,