Forum Discussion

gmnicol's avatar
gmnicol
Joining in
2 years ago

Error message when I try to see my bill online or on the App

Recently, when I try to see my bill in both my online account and using the App, I get the message -- "Something's not quite right,  We've found a problem.  Please try again".. I 've tried a number...
Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

Hi gmnicol 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you're having some problems viewing the bills to your online account. I'm going to send you a private message, so we can look into this further for you.

Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,

  • gmnicol's avatar
    gmnicol
    Joining in
    2 years ago

    Sorry, but I can't see a private message from Reece_MH.  There's only one message and it's a welcome message from the forum team.

    I've just checked and the problem still exists - can you please send me the private message again.

    Thanks.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi gmnicol 👋

      I'm really sorry about that. I've re-sent the message for you now and you should see it in the top-right, white envelope.

      Thanks,