Error code FSB50 logging into emails, some websites blocked
I am having so many problems with Virgin Media with regard to logging into emails when I receive error code FSB50, I also have problems accessing some websites when searching the internet. This has been happening for a week with references to security.
I have had numerous conversations over the phone with the VM call centrelwhich is very diffficult for me as I am very hard of hearing. I cannot use a mobile phone because of this. I use Norton security and have a VPN, I run a scan twice every day and everything is working fine, no malware etc., VM are in the process sending me a new account password as they were unable to very my account when I spoke to them yesterday.
I am very concerned that I am experiecing this issue, I have had problems with VM since April when they decided to block my secondary email addresses, trying to get them re-instated was usless and I deleted them from my account as they were unusable.
I renewed my contract In April this year with VM and deeply regret doing as I am so angry at having issues regarding signing into my account and also trying to access websites. I would like to leave VM but cannot do so as no doubt it would cost me a fortune in cancellation fees.
I have checked out my browser and re-installed it, I have also re-installed Windows 10 but am still receing error messages. I have tried using different browsers in order to test the VM system but error codes still show up on the screen.
Logging into my email is internittent and sometimes non-existant.
I am now very anxious at logging into websites where I have to use a bank card for payments as I do not trust the VM system any more due to the number of error messages recieved.
Could someone kindly help with this problem as I am totaly stressed out with having get someone at VM to understand what I am having to endure everyday. Thank you.
There have been a few topics on here which have suggested it may be security programs (such as Norton and VPN) which may be causing the VM FSB50 errors.
Have you tried (by way of a test) disabling Norton and VPN while trying to access the 'My VM' website?
I have worked on quite a lot of computers for friends and family over the years and invariably, IMHO, Norton seems to do more harm than good. It is not a product I would ever install on my own equipment.
Is there a particular reason you are using a VPN for routine web browsing? That too may cause complications accessing some sites.
As for VM's email service, that is a lost cause IMHO and has been for years. Many regulars on the forum would suggest migrating your email needs to a third party service which will give you better function, reliability and security. It also means that if/when you come to leave VM, you are not tied to the 90 day shutdown period before your VM email address is deleted.
