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ChrisJL_2005's avatar
ChrisJL_2005
On our wavelength
2 days ago
Solved

Inability to log into my Email

I have an ntlworld email address.

I returned home after 3 weeks away and was prompted to set up a Virgin Media O2 ID. I went through the (very long and convoluted) process and was then able to access my emails through my email client Outlook 365

I relog in again this evening and cannot log in via Outlook. I do a repair of Outlook and it fails (I think) at the password being incorrect. I had not reset the email pwd the previous evening so was puzzled. Tried to log into my Virgin Media O2via browser and got the following message:

"It looks like there’s an issue processing this request. Please contact our team for help with your online account, quoting reference IDF-12B."

But it is of course after they have closed down Virgin Media services support.

Can anyone help in the interim or do I have to wait until 8am tomorrow.

Thanks. 

 

  • ChrisJL_2005's avatar
    ChrisJL_2005
    21 hours ago

    Hi.

    Finally got in and found I needed to get a new generated VM app password to put into Outlook. No idea why the old one suddenly stopped working. Does it expire? Was using the same one since 20/07/24 - the first one when VM forced the migration. 

    Anyway getting to where you need to change your app password is hardly intuitive. 

3 Replies

  • Prso9's avatar
    Prso9
    Dialled in
    2 days ago

    I haven't been able to access my emails via the Gmail app since Monday, since I was also forced to change my password whilst trying to long into the Virgin TV Go app.  There is a known issue, but they're obviously not in a rush to resolve it. You can access your emails via your account on the Virgin Media website, or Myvirginmedia app, but it's long winded, considering how quickly you would normally access emails through an app 🤷🏻‍♀️

  • ChrisJL_2005's avatar
    ChrisJL_2005
    On our wavelength
    2 days ago

    Thanks for the advice Prso9. Tried to log in via the main VM login page and it fell over. ERROR Message at login via main VM account page (https://www.virginmedia.com/my-virgin-media/home)

    "Oops, looks like something's gone wrong on our side.

    Please try again"

    And retrying (at https://www.virginmedia.com/my-virgin-media/home) all I get is the logo going round and round.

    Is there something generally amiss with VM at the moment?

     

     

     

  • ChrisJL_2005's avatar
    ChrisJL_2005
    On our wavelength
    21 hours ago

    Hi.

    Finally got in and found I needed to get a new generated VM app password to put into Outlook. No idea why the old one suddenly stopped working. Does it expire? Was using the same one since 20/07/24 - the first one when VM forced the migration. 

    Anyway getting to where you need to change your app password is hardly intuitive.