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Jinxy28451's avatar
Jinxy28451
Tuning in
3 months ago

Error 403 when trying to log in to virgin media

I've been trying to access my emails since Friday, when it last let me log in.

Tried on my ASUS laptop running windows and my android.

Tried web browsers Opera, MS Edge, and Google Chrome. Pop ups are allowed.

Tried InPrivate browsers.

I can't even get to the page to enter my login and password for my account.

It comes up with this message every time:

"The requested URL was rejected. Please consult with your administrator.

Your support ID is a5454f33-463b-43d9-a639-ddcb9014c764

Error 403 - Forbidden

F5 site: pa4-par"

Essentially, I seem to have the same problem as mattcanada Virgin media and 02 logins not working...! | Virgin Media Community - 5669692

 

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10 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey Jinxy28451, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your email issues.

    Which windows is your laptop running?

    Does it work on mobile data or the same message?

     

    • Jinxy28451's avatar
      Jinxy28451
      Tuning in
      3 months ago

      Hi Matthew_ML,

      Thank you for your welcome and for getting back to me.

      Windows 11, no change since before when it last let me log in.

      Mobile data, WiFi and wired connection produce the same result.

  • Jinxy28451's avatar
    Jinxy28451
    Tuning in
    3 months ago

    No, I've never had services using this email address. I was in primary school when my parents set it up for me. There have been services at the addresses I lived at. I might have been an additional contact on an account at my more recent address but have never been the main account holder.

    • Alex_RM's avatar
      Alex_RM
      Forum Team (Retired)
      3 months ago

      Thanks for getting back to us Jinxy28451,

      We'll need a few more details from you to take a closer look at things. I can see you're in a private message conversation with my colleague already. 

      If you can respond back to the last private message with the address details, we can look into this further. 

      Thanks,

      Alex_Rm