I've been trying to access my ntlworld email since friday and keep getting the below. That happens on all devices, different computers and phones and different browsers:
I also tried to log in to my O2 app and have the same error message. Can you help?
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The requested URL was rejected. Please consult with your administrator.
Your support ID is 2b8f479f-02ba-450a-9e61-4e22c5a961d4
F5 site: pa4-par
Forum TeamHey mattcanada, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your account issues.
What browser are these all using, also are pops allowed?
When was the last time it allowed you to login?
Hi Matthew! Thanks for your help. Yes pop ups are allowed. I’ve tried on safari and on Microsoft edge. I was able to login on Friday but since then I get the above error message.
Have you tried an Incognito or InPrivate browser window?
I am having the exact same problem, so would be grateful to know the solution. Pop ups are allowed, tried on Opera and Microsoft Edge and InPrivate browser window.
Hello Jinxy28451.
Sorry to hear you're getting the same error message.
Would it be okay to ask what device this is happening on?
Gareth_L
Hello Gareth, thank you for responding to me. It's happening on my ASUS laptop running windows and android phone. It won't let me log in to my Virgin Media account, so i can't even do the email password reset.
Hi Gareth. To jump in for additional context, I'm getting this on iphone, Mac and on a HP laptop
Forum TeamThank you for that information mattcanada. Can you confirm if any of these have been tried on a Wired internet connection?
^Martin
Hi Martin - yes, I have the same issue on a wired internet connection.
To add, I have O2 and am having the exact same issues. I can't login to that either... It wont even get to the page where i can put in my login details without the error message above happening
Forum TeamThanks for coming back to us, mattcanada. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
I have the exact same message!
Is is something to do with trying to log in from Canada? I noticed you userid is mattCANADA!
I'm from the UK but currently living in Canada. I keep an o2 SIM for when I go back; as I go back quite often.
No matter what I do, I can't log in from any of my devices, be it ipad, desktop, phone etc.
HELP!!! I need to log in so I can top up!!
Also, can you PLEASE make the O2 Android/iPhone app accessible from outside of the UK. It won't even let me install it from the store!
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The requested URL was rejected. Please consult with your administrator.
Your support ID is 854ffd1e-0bd6-4110-9b85-7ff1927b919d
F5 site: pa2-par
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