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Bigfoot1822's avatar
Bigfoot1822
Joining in
4 months ago

Equipment problems

I wish to report a problem with what I assume is a Virgin Media equipment hub. The equipment is housed within a walled enclosure which is full of weeds, rubbish and even a couple of trees. The electronic equipment is housed inside a brick built block with holes in its roof. The main surrounding enclosure has double doors which are unusable, with one lying on the ground and the other rotting away. Any engineers attending this equipment are having to work in an undesirable environment where rats and other vermin have been seen. It has become an eyesore to anyone living near it, as well as a hazard to those who have to work in it.                                  The unit is sited in the West Midlands, near Brierley Hill, at the end of Perrott Gardens on the Clockfields Estate, just off Brettell Lane. The postcode of the nearest house is DY5 3FF. The equipment housing (hidden under tree's) is marked: M11031311A                        I have only ever seen engineers from Virginmedia go to this equipment, but it may well be shared with other companies. 

7 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Bigfoot1822 👋 Thank you for bringing this to our attention and welcome to the Virgin Media Community 😀

    Would it be possible to provide a photo of the equipment?

    Regards,

    Daniel

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Thanks for coming back to us Bigfoot1822 and once again for drawing our attention to this. We've raised this to the manager in your area for this to be investigated further.

    Kind Regards,

    Steven_L

    • Bigfoot1822's avatar
      Bigfoot1822
      Joining in
      13 days ago

      Hi there,

      Four months ago I raised the issue of an overgrown enclosure (M11031311A) sited at DY5 3FF - Perrott Gardens, Brierley Hill and received a response stating it would be looked into. 

      I can appreciate that there are more important tasks than clearing undergrowth from a workspace and making it more secure, but the condition is only getting worse. It is an eyesore to the residential area and so I am bringing it to your attention again.

      Hopefully, this time it can be resolved.

      Many Thanks,

      Bigfoot1822

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        13 days ago

        Sorry to hear this overgrown enclosure issue is still ongoing. We can assure you that our team will aim to do their best to resolve this for you. By any chance, are you able to send a picture of the enclosure so we can forward this to the relevant team?