Forum Discussion

Anonymous's avatar
Anonymous
2 months ago

ENDLESS LOOP SIGNING INTO vm EMAIL ADDRESS

I have been with Virgin Media since day 1 and use the same email address that I had from day 1, it has  now become absolutely tedious signing into my VM email address due to the endless 'loop' 

I do not want to have to keep ticking on motor cycles, buses, traffic  lights etc., it goes on forever and I am absolutely fed up with it and glad that my contract finishes in October.

On top of that I have just had a run in with VM regarding Hub three which was faulty which I was fully aware of from day one  but Virgin Media were  very slow at replacing it  Eventually  it has been replaced  after much inconvenience to myself as a long standing customer. 

I have been checking out the Virgin Media  deals online and note  that I can obtain better elsewhere, this still does not rectify the LOOP problem that I am having.

I scan my computer  everyday , clear cache etc., but still stuck with the LOOP

My contract is too expensive customer service is abysmal if a customer needs to speak to someone in the UK. I will not be renewing it.

Customers should not have to endure the boring, monotonous never ending loop to sign into their email.

 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Anonymous 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your online account as well as your Hub. So that we can assist and look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina