I left today after receiving a quote that I accepted even when the agent claimed they would call me the next day, I still proceeded only to be charged £159 today. I may have been with Virgin i think well over 20 years but never mind. I may have to live a couple of months with basic month to month 5G on sim devices but soon there is the option of Openreach.
Still the individual in the Philippines was quick to close things up.
Forum TeamHi Initiale 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear about your recent experience with us! We do appreciate your many years of loyalty and would like to try and help resolve things for you. We just need a little extra clarity on what exactly happened that we can help with.
Are you seeking a package that we were unable to provide? Is there some kind of billing concern we need to run through with you?
If you can please give us a little more information about what's happened we can then do our best to help!
Thank you for patience in the meantime! 🌞
We agreed a price after multiple failures. Your colleague sent a sms we completed the link. Virgin then charged £159 and I cancelled following the excessive charge. Your colleagues in the Philippines cancelled us without fuss. Openreach are building Full Fiber to 1600 gb in our area so we will take a Sky Q box and use a couple of mobile WiFi devices in the meantime until we can choose a broadband supplier. Nothing to fix. Loyalty means nothing. Our money is good anywhere.
