End of Contract
Hi
My contract ends in August for TV, Broadband and Phone but if I want to keep just the broadband and phone can I get a new customer deal or would my wife have to get the deal in her name? Would want to keep our phone number
Thanks
Forum Discussion
2 Replies
You will not get a new customer deal. However you can deal with retentions around pricing. If you have any other ISP's available, get all the prices for comparison.
Your wife can get the new customer deal, but I suspect you will lose the phone number, unless you port it away to a VoIP supplier first. This will however lose any "bundle" pricing for BB/Phone.
If you do decide to get the new deal, there will also be a period of no service, as you will have to cancel and return all the VM kit. Then wait for your wife's new kit to arrive.
So, there are decisions to be made...
As per Adduxi if you currrently have a VM landline then you will lose your VM phone number when cancelling and your wife signing up as a new customer.
Also should you decide to switch to a new provider instead then you’ll need to check with your new provider if its possible to keep your current VM telephone number, and you need to make sure to do this before your services are current disconnected or you will be unable to port that phone number to the new provider.
In the unlikely event that there are capacity problems in your area then VM may not be taking on any new connections, or they may be unable to supply broadband speeds above M350.
In addition if closing your account then you’ll also lose access to any emails on your Virgin Media account after 90 days once the old account has been disconnected, so you need to back up your emails and/or forward anything important to any new email address that you set up elsewhere. You should also advise your contacts of you new email address.
