Forum Discussion

ada666's avatar
ada666
Tuning in
2 days ago

End of contract

Well I must ask am I the only one in the country that retentions haven't contacted?  Gave my notice 3 weeks ago due to daft renewal prices, when I did it the colleague said 'you may get call from outbound retentions'  I said fine.  Nearly 30 years a customer!  Anyway I tried one more time last week to be told just under 130 quid!   Anyway really inconvenient due to emails to move but im not a mug so got to be done, I can wait a couple of weeks without Internet to get sky in and got 3 months to transfer my email to gmail so got to be done. Sky offering 500mb, sports, netflix (also yay finally get atlantic) movies with the two free cinema ticks a month for £70! (They will do me an offer for tnt but footie season over so dont need).  So like losing a long, lost friend but 👋 

6 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    You aren't guaranteed a call from outbound retentions. In fact depending upon your marketing preferences you may not even receive a call from them.

    I suggest signing into My Virgin Media and checking your Marketing & Contact Preferences 

    Under the Marketing Consent sub heading is a box that reads, 'Sounds good! Keep me up to date'

    Make sure that the box next to it has a tick in it, otherwise you definitely won't receive a callback.

    If you do need to update those preferences be sure to click on Save Changes.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 days ago

    Hi ada666 

    Welcome to the Community Forums. 

    Sorry to hear that the team wasn't able to offer you a suitable package to renew with us.  It's sad to hear you've decided to leave us. 

    The retention team may not call if there isn't a suitable deal for you at this time. 

    Yes, please ensure that any Virgin Media mailboxes, as well as any NTLworld or blueyonder mailboxes, have all important emails moved to another mailbox like Gmail or Outlook as soon as possible, as these will cease within 90 days if linked to the closed account. 

    • ada666's avatar
      ada666
      Tuning in
      22 hours ago

      Hi.  Sorry you say 'within 90 days' your t&c's say it will be 90 days?  I just want clarification please that it won't just disappear?  Thank you.

  • unisoft's avatar
    unisoft
    Knows their stuff
    2 days ago

    No guarantee of call back these days. Seek alternative providers. Before I re-joined as a new customer, they did not call me back (long term customer since 2007) and left it to a text message 48 hours before actual disconnection. Was too late, as I had made arrangements to slum it on FTTC on a monthly NOW contract (no longer available as monthly), just long enough to be new customer again after being missed around by retentions at first point of contact.