Forum Discussion

mupps's avatar
mupps
On our wavelength
7 months ago

End of Contract

Hi.

Just put in 30 day notice to cancel a big bundle deal after 18 months.With TNT sports.Was paying £39.99 initially, went up to £42.43 after April increase. The roll on deal was about £91 which is way to much.Rang up, spoke to helpful people to be fair, said best that could be done was £51..Bearing in mind that new customer Big Bundle same package (no TNT which is ok), weekend landline calls inc. is £33.. know people will say you had the benefit of new customer deal etc..., but i thought they would have kind of met me half way around £45 to keep the custom..This is for my mum who's a pensioner .Shame because TBF, been very happy with the package..Not sure if right forum, just wanted to reach out.Cheers.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    7 months ago

    You may well get a retentions call soon with a better deal assuming you have marketing enabled. 

  • mupps's avatar
    mupps
    On our wavelength
    7 months ago

    Thanks for swift reply Cardiffman282. What is marketing enabled?

    Cheers

    • Megan_L's avatar
      Megan_L
      Forum Team
      7 months ago

      Hi Mupps,

      Thanks for posting on our Community Forums, sorry to hear you've put in your 30 day cancellation through due to the price increase after your promotional deal expires 😥
      We completely understand that a change is needed sometimes and it can't be avoided, especially when it's regarding finances.

      As Cardiffman282 has mentioned, you may receive a call from a specialist Retentions Team who have special "Saver" offers, they will only be able to call you if your marketing preferences are set to Sounds Good. You can check this via your MyVM Account, or we can check on our side if you want to have peace of mind.

      Let us know if you want us to do this for you 🤗

      Thanks,

      Meg