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8227's avatar
8227
Joining in
4 months ago

End of contract date

Hi

I want to end my contract with you on its expiry date but I can’t work out when that is.

My account no is [REMOVED]

How much notice do you require to cancel?

Thank you

Mrs Judith [REMOVED]

[REMOVED]

Moderation note: personal and account specific details removed from public post.

2 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    4 months ago

    If you log into 'My Virgin Media' you should be able to view your contract information/dates for your minimum term period. VM T&Cs require you give VM 30 days notice to cancel. Using the new one touch switching process might be able to shorten the notice period but does not stop EDF if you do not complete the minimum term period with VM.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 months ago

    Hi 8227 

    Welcome to our community forums and sorry to hear you have been unable to work out your end-of-contract date. You can find your end-of-contract date as seen here As mentioned by goslow you need 30 days notice as seen here Please let us know if you need any further help with this and we will do our best to help from here.

    Thanks,