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narwol89's avatar
narwol89
Joining in
2 months ago

Enabling ebilling

Hi, I'm unable to switch on ebilling. I see lots of similar queries here and it seems you're resolving them by DMing people. I don't see "eBills, email, text" in the dropdown menu I see you advising people to select. Please help

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi narwol89, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with signing up to e-billing. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • e4e4e4e4's avatar
    e4e4e4e4
    Joining in
    2 months ago

    I have same problem for over 2 years now, Virgin media deliberately not solving this issue. So many complains and all those customers complain about same issue why virgin media make it simple to swich e-billing? I dont trust virgin media anymore my contract expire in April i am switching to another supplier. Shame on you virgin.