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Aggers100's avatar
Aggers100
Tuning in
6 months ago

email is wrong

My contract is coming to an end. When I try through my account to accept the package offered I get a message that confirmation is being sent to my email address.  the email address it shows is not my email. its close but one digit is wrong. I can log into my account with the correct email but nothing is coming through for the renewal. Any ideas how to get this resolved without spending hours trying communicate with VM? 

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Aggers100 

    Welcome back to our community forums. Sorry to hear you are having issues with an email being incorrect and renewing your package. We want to do our best to help from here. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks