Forum Discussion

MBrown4's avatar
MBrown4
Joining in
2 months ago

Ebilling

I can see there are a lot of messages on here about struggling to move to ebilling. I never signed up for paper billing, and never would do, but it has been set up on my account and I can’t take this off. I have followed all the instructions online and I don’t get the option to move to ebilling, and I can’t speak to anyone on the phone. Can anything be done to resolve this?

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi MBrown4 thanks for posting and welcome to our community.

    Sorry to hear you're having issues with online billing. And for any inconvenience that this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R