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ash_london's avatar
ash_london
Joining in
7 months ago

Ebilling Switching is a joke and didn't consent for it

Like everyone else, I have been switched to paper bills without my consent and the instructions to switch back to ebilling aren’t accurate and no matter how much I try its not there or doesn't work as described. Can someone please switch my account back to ebilling?

Also please refund the fees that already been charged as I didn't consent for postal billing and please stop this uncalled for activities in the future...thanks 

1 Reply

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 months ago

    Hey ash_london, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    The only way to switch this is via yourself we wouldn't do it randomly.

    I will send you a DM to see what has happened.