I recently took over a virgin media package from a deceased family member. All the previous bills were sent via email (ebilling). Just received the first bill via the post and it includes a charge for £1.75. It also states some instructions for changing to ebilling but these do not appear to work!
Can anyone help?
Thanks
Forum TeamHello Robert_P123.
Thanks for your first post and welcome to our community.
Sorry to hear about your recent loss.
I can investigate this ebilling registration and charge for you.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
