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hellocharlie's avatar
hellocharlie
Joining in
2 years ago

eBilling but getting paper bills

I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.

I complained and requested a refund of the paper bill charge.

My complaint was mishandled: I was sent instructions about how to register for eBills and the complaint was immediately set to resolved.

My reply (that I was already registered for eBills and I wanted a refund) was ignored.

I complained again and got no reply.

I'm now concerned I'm going to get a paper bill again this month.

Can anyone here please help sort this out?

3 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey helloecharlie, thank you for reaching out and a warm welcome to the community i am sorry to hear this.

    Just to confirm you didn't get the paper charge refunded?

    What does it say on your account, it should say e-billing or paper bills? 

    Have you had your monthly bill yet?

    • hellocharlie's avatar
      hellocharlie
      Joining in
      2 years ago

      Hello Matthew, I didn't get the paper charge refunded, my account says eBills.  My monthly bill is expected on 28th.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hi hellocharlie.

        Would you like us to take a look into this charge for you?

        If you don't mind, I will need to send you a private message to pass security. 
        If you can check the logo top right of your screen that would be great. 
        Regards     
        Gareth_L