I just got a message from my bank saying Virgin media is pulling ~£600 but for what reason. I made the switch via Zen internet and I got the email from them that I have £0 early disconnection fee due to it being within the first 2 weeks. The connection was awful in the area with various emails and messages stating ‘they’re sorry for the service in the area but continuing to work on returning it to normal’
Forum TeamHello kunolnu1
Sorry to hear you're leaving us and for the confusion caused by the charges, we appreciate you raising this via the forums and welcome to the community.
We're eager to look into this for you as Early Disconnections Fee's shouldn't be applicable if cancelling within the 14 day cooling off period. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
