Forum Discussion

mupps's avatar
mupps
On our wavelength
24 days ago

Early Contract Renewal

Hi all
Received email to re new contract 2.5 months early. Only cannot find what they are offering. There are numerous re new now tabs, but don't want to click on them in case it renews without being able to see the offer. Any advice appreciated 
Thanks. 

7 Replies

  • Hi mupps 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with the renewal offers. These should be unlocked within your renewal period which when you receive your end of contract notification, 30 days before your contract expires. 

    Where you see the 'renew now' tabs, does this seem like there is an image/picture missing with the details? Are you able to provide a screenshot of what you're seeing on your side, and we can investigate this further. 

  • mupps's avatar
    mupps
    On our wavelength

    Hi Carly,

    Thanks for swift reply. I have a couple of screen shots but not sure how to attach them via mobile. 

    Regards,

    Martin

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      There should be an image of a camera where you can upload the screenshot to from your device next to the paperclip for linking. You might need to scroll across to see this, depending on your devices screen size.

      Ensure your screenshot is edited to remove any personal information if this is captured. 

      • mupps's avatar
        mupps
        On our wavelength

        Hi Carley

        There is no paper clip or any other icon to attach images for forum posts. 

        Regards.