Forum Discussion

bel667's avatar
bel667
Joining in
2 months ago

E-billing

Can a member of the VM team please send me a PM to switch my account to e-billing? The process that has been posted multiple times does not work for me. Thanks.

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi bel667 

    Welcome to the Community Forums. 

    Sorry to hear that you're having issues switching to e-billing via your online account. 

    Can you please advise, what happens when you follow the steps and at what stage of the steps does it fail? 

  • bel667's avatar
    bel667
    Joining in
    2 months ago

     Click on the Settings tile.

    •   Click on Account Details.
    •   Scroll to Communication Preference and click Edit.
    •   Select "eBills, email, text" from the dropdown menu. <--- This step fails. I don't have this option in the dropdown. Only Email/Text message/Phone call/Post as a single option and the Braille Grade 1, Braille 2, Audio and Large Print as the other options.
    •   Click Update.
    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 months ago

      Thanks for replying bel667.

      We can pick this up and get Ebilling registered.

      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L
       

       

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    28 days ago

    Thanks for your time over the last 2 weeks bel667.

    Glad to know we've been able to sort your Ebilling out.

    If we can help with anything else, you know where we are.

    Gareth_L