The instructions to switch to paperless bills don't work. Why aren't we just set up as e-billing straight away like every other company where paper bills is an option.
Just seems like an excuse to take money and infuriate people.
All I can find on here is we need a pm for someone to set it up for us. Ridiculous
Hi, I have the same issue, been trying all the suggestions in the various threads and still cannot switch to e billing, please can someone at VM contact me urgently to sort this. We never requested paper bills and are not very happy that this was set up with no prior notification to us.
Thank you
Tried going through the help option too and no reply on WhatsApp...
Hey Paulmason03, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
Let me send you a DM unless you signed up for e billing you just get paper billing as a normal.
Glad we've managed to get this resolved for you.
Hi SteJepson,
Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.
Take care.
Same position as everyone else. The instructions on your website are outdated and need to be changed. I saw a team member suggest changing contact preferences but mine are already set to the ones they suggested and I still receive paper bills.
I've just spent 45mins trying to work this out and have had to resort to signing up to this community for something that should be really simple. From the outside looking in this all seems like a scam. Make it as difficult as possible to change to paperless to continue collecting £21 a year. As many have suggested before me, UPDATE THE HELP ADVICE ON YOUR WEBSITE!!!
my current settings....
Hi jdub984
Welcome to our community forums and sorry to hear you are having issues when trying to change to e-billing. We can understand your frustration and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
