Forum Discussion

cyberleish's avatar
cyberleish
Tuning in
2 years ago

e-billing

as a customer of 20+years I am suddenly being charged for unwanted paper bills.  I have been on e-billing for as long as I can remember.  There seems no way of signing up to e-billing (again), searching these forums there didn't seem to be any answers other than it being sorted out in DM's

  • Hi Cyberleish 👋🏼.

    Thank you for posting and welcoming you back onto the community forum ☺.

    Sorry to see you are having issues with your bills ☹.

    I can see you are in a private chat with one of our team members, to stop any confusion, please remain in that chat and our team member will reply.

    Thank you. 

    • cyberleish's avatar
      cyberleish
      Tuning in

      3 months later and still being charged for unwanted and  unrequested paper bills, can somebody help me move back to ebilling.

      • Akua_A's avatar
        Akua_A
        Forum Team

        In this case, to best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,