Forum Discussion

S4Nan's avatar
S4Nan
Settling in
2 months ago

E-billing impossibility

Why do the instructions on how to change to e-billing on the paper statement not work? Why is it not obvious how to make this change when you log into your account? There are many forum messages about this and any response from Virgin seems to be via a private message. Why?? Must be that the monthly £1.75 per account is a nice earner for them. Can't see any other reason.  If anyone knows if it is possible to make this change yourself, please let me know! Thanks.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi S4Nan,

    Thank you for your post and welcome to our community.

    I'm sorry you've been unable to register for online billing.

    I'll send you a private message now so I can ensure this is resolved for you. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.