Double contract renewal? Help Please

Ok, what is going on? This is down to VM's marketing department being completely out of control (have you seen the hang-gliding goats one) and making offers and 'campaigns' without actually bothering to check if the company is geared to offer it, or indeed, if the customer services staff are trained and are aware if it!

Their entire customer service provision is simply broken, as you have noticed, one part of VM have absolutely no idea of what another part is doing or offering!

Now, luckily from your perspective, the law here is fairly clear. You were made an offer by a 'bone fide' VM agent which you accepted, yes? Contract made and it is legally binding on both parties. Now it appears that VM's dysfunctional and broken systems have ignored this and are changing you more - not your problem.

Now, the question here is, suppose that you decide that VM are a institutionally broken and incompetent company, what do you need to do to disengage yourself from them?

Hi NLC281 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the confusion with your contract documents. So that we can clear this up for you, we will need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina