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McBrian's avatar
McBrian
Tuning in
22 days ago

Disconnection

Hi.

I spoke to the bereavement team on 11/04 regarding my father in laws account/connection. 

This was supposed to be disconnected/cancelled on 14/04, it is still active.

Can you please advice.

Regards

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Good evening McBrian 

    Thanks for posting and welcome back to the community.

    Condolences firstly from all at Virgin Media.

    I'll send you a PM now to check what's happening with the account.