I have recently moved to another service and cancel my service in November but they said that it not happening until July I don't know why that is I thought once I have cancelled that would be that hopefully I don't get charged more money
Were you still in a 18 month minimum term period with VM when you cancelled or had you completed that and were 'out of contract'?
Normal process is you have to give VM 30 days notice to cancel. If you are in a minimum term period you can (almost certainly will) be charged early disconnection fees.
If you are not sure if you have cancelled, or not, you are right to query it as VM is fairly relentless in chasing down debts if it thinks it is owed money.
You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.
Forum TeamHi allanbirrell
Welcome to our forums and thank you for your post. Sorry to hear that your cancellation may not have gone through as intended. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
