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jazr83's avatar
jazr83
Joining in
4 months ago
Solved

Disconnection fee

I have moved home to an area that does not have virgin media . I have emailed proof to virgin media home movers 3 times now and had no reply. My bill still shows the disconnection fee and when I phone to ask who else to send it to they are useless . Who do I send my proof that I live in an area that does not support virgin ? 

  • Daniel_Et's avatar
    Daniel_Et
    3 months ago

    Hi jazr83, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 months ago

    Hey jazr83, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    When did you email them and which email did you send this over to? 

     

    • jazr83's avatar
      jazr83
      Joining in
      4 months ago

      First time I emailed was on 26/02 , and it was to homemovers @virginmedia.co.uk - as I was instructed to by the telephone agent 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        4 months ago

        Hi jazr83, thank you for your response.

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel