Disconnected despite recontract!
Earlier in October I requested to draw to an end my deal due to end 21st November to look at other options. I got a disconnection date of the 21st.
fast forward a few weeks and I accepted a virgin offer for 20% off my package to stay - which I accepted.
shock horror, come the 21st my services have alll been disconnected despite having signed a new contract agreement. I even have the emails confirming the contract start dates and activation dates.
Planning to call when lines open but given previous customer service engagements I’m not holding my breath. Is there a virgin rep on here able to help me get this sorted as painlessly as possible.
as with most, I rely on these services for work!