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AshIsGoth's avatar
AshIsGoth
Joining in
7 months ago

Disconnected and need help

I have had no virgin media letters so I have no correspondence to my virgin media account, using a virgin media website to see if there are any outages in my area, I found out I have been disconnected with again no letters or emails.. 

This is worrying as having broadband keeps me linked with everything and everyone important to me, my mobile thankfully has data it's how I write this.

I am distressed because without the appropriate information in front me of me I cannot confirm vital information, not can I access my account.

Though my address is verified as being a member with virgin, how do I sort this out?

AccountHelp
Distress
Urgent

1 Reply

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hello AshIsGoth,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. 

    You wouldn't need your account number to check our service status page, you would only need your postcode and the surname of the account holder. I have been able to look into this and cannot see any issues in your area but there is a problem with your upstream power levels that would need an engineer visit to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L