Forum Discussion

mwape's avatar
mwape
Joining in
8 months ago

Direct debit

I mistakenly deleted my direct debt I want to reset but failing as the page seem not to be working, please help I want to make a payment.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    8 months ago

    Hey mwape Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the payment and direct debit that you are having.
    Have you tried to change this via the MyVM app itself or the webpage? 

    I have attached 2 links there.
    You can also try to ring our customer services team on 0345 454 1111 and our team can take a payment and also set up a direct debit.

    You can also check the following link here for more assistance in relation to payments.

    Kind regards,
    Ilyas.