Forum Discussion

heck64's avatar
heck64
Joining in
2 years ago

Direct Debit refund

Hi I am very confused, virgin media took my direct debit as normal however then immediately refunded it to me. I have looked on the online account and it says bill has been paid and I don’t owe anything. I have a feeling once they realise the mistake this will cause problems however I’m not sure what has happened.

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for reaching out to us heck64, and welcome back to our Community Forums!

    Sorry to hear of this confusion - very strange situation this one!

    Let's take a closer look, and please check in on the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn