Forum Discussion

Vinny53's avatar
Vinny53
Joining in
11 months ago

Direct Debit has been processed twice this month

Direct Debit has been processed twice, but for two different amounts this month, can anyone help please?

  • Beth_G's avatar
    Beth_G
    Forum Team
    11 months ago

    Hi Vinny53

    Thanks for your post. 

    To confirm, have we taken two payments in one month, or has the amount between this month and last month changed?

    You'll be able to view your itemised bills online here if you'd like to see a breakdown of each bill and charges on there.

    Let us know if you need any further help.

    • Vinny53's avatar
      Vinny53
      Joining in
      11 months ago

      Hi Beth

      One of your team helped change the DD to a new bank last month, as the option on the website to do it myself didn't work.

      The original DD from the old bank account has taken what I think is the correct amount.

      The new DD from the new bank account has taken an adjusted figure slightly lower than the bill, I'm not sure why?

      Thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        11 months ago

        Hi Vinny53,

        Sorry for any confusion with this, so we can take a closer look I've popped you over a private message.

        Alex_Rm