Direct debit and billing
Hi
Can anyone help me with this problem I've just changed to another package with virgin £74 the previous one was £64 anyway I've had a email this morning saying I'm late paying and they've put a £7.50 charge on my bill which now comes to over £150. I have been with virgin for years now and thought payments would be dealt with the direct debit, anyway phoned 150 on my phone and was told the direct debit had been cancelled but on the app it says direct debit is set up so this is something the agent has done when I signed up for the new contract. I've had to pay them £148 this morning to them by credit card. And I've got to pay them £74 next month on another direct debit they've now set up again. Can anyone help me with this they already removed services on the new contract after telling me it would be the same which I posted on here and an agent called kane was supposed to have sorted for me but that hasn't happened. I'm worried now I'm being scammed.