I have been trying for two weeks to change my direct debit bank details. Constantly getting oops something went wrong message. BOT no help. Can not get a message through via WhatsApp either. Can a VM real person please contact me and advise!
Forum TeamHi TD6412 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with your Direct Debit. Can we ask, is this a complete changes of details as you have another bank account to use, as we cannot change the details over a digital platform , this can only be done via our contact team on 📞0345 454 1111. If you are looking to change the due date, this is something we can assist you with.
Please let us know.
It is a change of bank account.
Forum TeamThanks for the update on this. To make any changes to your account that involve details such as personal banking would require a phone call to the contact team to make these changes.
📞0345 454 1111, menu options, 1, 1, & 4 (To change direct debit or ask about your bill).
