Forum Discussion

beckybean's avatar
beckybean
Tuning in
2 days ago

Direct Debit - Won't accept my bank details

I've had a direct debit set up for years and only just found out recently that it has been cancelled for some reason.

I've logged in to set it up again, but it doesn't like my sort code.  It is the same account details I've had for years and is the same account I've used with Virgin Media for my direct debit previously.

Can someone help please ?

Thanks in advance.

billing

4 Replies

  • beckybean's avatar
    beckybean
    Tuning in
    2 days ago

    Here is part of the screenshot.  The details are definitely correct and the same ones I have used before.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 days ago

      Hi beckybean 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your Direct Debit details. We would like to assist you but as it does involve banking details they cannot be shared over this platform to reapply the Direct Debit. We would advise to reach out to our contact team so that this can be done 📞0345 454 1111.

      Our apologies. 

      • beckybean's avatar
        beckybean
        Tuning in
        10 hours ago

        Thanks for your reply.

        Any idea why it won't accept the bank details? - Maybe it is worthwhile someone looking into and fixing the underlying issue if possible ? - Is it possible to escalate that please?