Forum Discussion

Archy's avatar
Archy
Joining in
7 months ago

Did not get £50 referral reward

Hi,

I signed up to Virgin 3 months ago using a referral link that my friend provided me, I signed up to my current package via that link online using the referral details they provided to me. They are currently a Virgin Media customer as well and have been for many years.

However after 3 months neither of us have recieved our £50 referral reward. Can this be looked into please?

Thanks.

  • Akua_A's avatar
    Akua_A
    Forum Team
    7 months ago

    Hi Archy 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you and your friend have not yet received your referral. We want to do our best to help from here. Just to confirm, have you both tried logging into the referral account for updates? Also, can you confirm that your service has been up and running for 60 days?

    Thanks,

    • Archy's avatar
      Archy
      Joining in
      7 months ago

      Hi, I've logged into my referral account but it's only telling me what I can refer other people for the reward for. I was given the link/code by my friend and used that when I signed up via the referral service. They've logged in as well and say they can't see any money.

      My account has been up and running since the 8th of April so over 3 months at this point.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      7 months ago

      Thanks for replying Archy.

      As this referral credit is actioned by a 3rd party company we would advise to contact Aklamio directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio.com.

      Please let us know how you get on.

      Gareth_L