Hello all. Setting up and linking accounts seemed straightforward but somehow I’ve ended up with two shared Virgin O2 IDs. I’ve now got my Virgin and O2 accounts both linked to the correct ID. But how do I delete the unwanted shared ID?
Forum TeamHi benwatson1 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your account. When you say you have 2 shared ID's, could you elaborate further into this, do you have any images, how this became?
Not really sure! But I have one set up correctly with the email address I want to use and my Virgin and o2 accounts correctly linked. And then I now have another shared ID for my other email address, nothing is linked but I just want to delete it. I think maybe I started setting it up thinking I was just logging into my Virgin account?
If you have more that one mailbox (email address) you need more than one VMO2ID, as each mailbox is now a separate identity. Is this perhaps what you have done?
