Forum Discussion

gtunney's avatar
gtunney
Tuning in
2 years ago

Delay in credit being applied

Can anybody tell me how long or what the current delay is with credit being applied to an account?

I signed up to XGS-PON via a door salesman after the go live in my street.

The offer at the time was 3 months free and £90 credit taking it to a further 2 months free.

I still do not have the credit showing on my account and Virgin are due to take a bill end of this month.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Gtunney 👋🏼.

    Thank you for posting and welcoming you back onto our community forum ☺.

    Sorry to see you can see the credit applied ☹.

    Are you trying to view this by our online account or through the app?

    Let me have a look into this, so I can further investigate 🧐, I will have to private message you. 

    Please watch out for the envelope ✉.