Had Virgin installed today and can't access my Virgin app as getting a Def01 error when trying to complete my registration.
This means I can't make any changes via the app. Have tried the app several times and on other devices etc, but all not working. Not a great start to Virgin!
Hi there nulasille
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced an issue with your service and thank you again for posting. Can I ask if you have tried registering on both the app and the site?
Yes, and deleted and reinstalled the app.
Thank you nulasille can I also check, are you using a non virgin email address to register? Also does the email address have any special characters at all as this can cause an issue when registering.
Yeah, it’s a gmail account. There’s a full stop in it though
