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KnittyNetty65's avatar
KnittyNetty65
Joining in
11 months ago

Damage to external equipment

The Virginmedia box on the external wall of our property is damaged with the wires exposed. However the Broadband service is still operating correctly. I have tried to report it several times, but there is no option to book an engineer visit if it is still working. How can I get it repaired please. I want to avoid further damage which will impact our broadband service.

2 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    11 months ago

    Hi KnittyNetty65 thanks for posting although we're sorry to hear of your concerns raised regarding the omnibox being damaged.

    Please let me send you a PM so I can look into resolving this for you.

    Expect the PM to arrive shortly and respond directly when you can!
    Many thanks