Forum Discussion

KnittyNetty65's avatar
KnittyNetty65
Joining in
2 months ago

Damage to external equipment

The Virginmedia box on the external wall of our property is damaged with the wires exposed. However the Broadband service is still operating correctly. I have tried to report it several times, but there is no option to book an engineer visit if it is still working. How can I get it repaired please. I want to avoid further damage which will impact our broadband service.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi KnittyNetty65 thanks for posting although we're sorry to hear of your concerns raised regarding the omnibox being damaged.

    Please let me send you a PM so I can look into resolving this for you.

    Expect the PM to arrive shortly and respond directly when you can!
    Many thanks