Customer number

Question

Hihow do I find my customer number? All my emails have been lost.thanks

Graham_A · Answer

DebDono1&nbsp;If you haven't kept copies of your monthly bills then the easiest way is to log into your My Virgin Media account and click on Account Settings.

DebDono1 · Answer

Thanks. I cant log in. My email account has locked me out. How can I put in a new email address to my virgin account? Even though I won’t be able to access my old email address now to reset a password etc

Graham_A · Answer

Even though your email mailbox has been locked you should still be able to log into the My Virgin media account. What error message do you get when you try?

You are probably going to need help from the VM Forum Team staff with this one.

Look out for a response from them here in due course.

Zach_R · Answer

Hi DebDono1,Thank you for your posts and welcome to our community forums. We're here to help.I'm sorry to hear you're struggling to find your customer number. May I ask what you need it for? If you have access to any previous bills or communications regarding the bundle then it'll be included there.Can you also clarify what you mean when you say that you're unable to access your My Virgin Media online account? What happens when you try? This would be different to an email account.Thanks,&nbsp;

newapollo · Answer

DebDono1&nbsp;wrote:Hihow do I find my customer number? All my emails have been lost.thanksIf you pay by direct debit then check your bank statement.&nbsp; Against your VM direct debit transaction there&nbsp;should be a 12 digit reference number, the first 9 digits of which will be your VM account number.&nbsp;

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Customer number

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