Forum Discussion

DebDono1's avatar
DebDono1
Joining in
2 years ago

Customer number

Hi

how do I find my customer number? All my emails have been lost.

thanks

10 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    DebDono1 

    If you haven't kept copies of your monthly bills then the easiest way is to log into your My Virgin Media account and click on Account Settings.

    • DebDono1's avatar
      DebDono1
      Joining in

      Thanks. I cant log in. My email account has locked me out. How can I put in a new email address to my virgin account? Even though I won’t be able to access my old email address now to reset a password etc

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        Even though your email mailbox has been locked you should still be able to log into the My Virgin media account.  What error message do you get when you try?

        You are probably going to need help from the VM Forum Team staff with this one.

        Look out for a response from them here in due course.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    DebDono1 wrote:

    Hi

    how do I find my customer number? All my emails have been lost.

    thanks


    If you pay by direct debit then check your bank statement.  Against your VM direct debit transaction there should be a 12 digit reference number, the first 9 digits of which will be your VM account number.

     

  • Hi DebDono1 

    Pleased to hear you've been able to get your account sorted - thanks for letting me know via PM.

    If you need anything else at all, just give us a shout 😊