Forum Discussion
10 Replies
- Graham_AVery Insightful Person
If you haven't kept copies of your monthly bills then the easiest way is to log into your My Virgin Media account and click on Account Settings.
- DebDono1Joining in
Thanks. I cant log in. My email account has locked me out. How can I put in a new email address to my virgin account? Even though I won’t be able to access my old email address now to reset a password etc
- Graham_AVery Insightful Person
Even though your email mailbox has been locked you should still be able to log into the My Virgin media account. What error message do you get when you try?
You are probably going to need help from the VM Forum Team staff with this one.
Look out for a response from them here in due course.
- newapolloVery Insightful Person
DebDono1 wrote:Hi
how do I find my customer number? All my emails have been lost.
thanks
If you pay by direct debit then check your bank statement. Against your VM direct debit transaction there should be a 12 digit reference number, the first 9 digits of which will be your VM account number.
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