Forum Discussion

FatimaF1234's avatar
FatimaF1234
Tuning in
12 months ago

Credit File Amendment urgent help needed

I have requested the credit file amendment over am email as explained on this forum with all the background information on 12th of Feb, it been a lot more than the 14 days standard time of response. No-one has acknowledged the receipt of my request/email to reassure me that they will be looking into it. It has hindered the progress on my mortgage application, does anyone have a contact telephone number to the concerned team so I can reach out to them directly. Any help would be greatly appreciated. 

CREDITFILEAMENDMENT
Urgent
  • FatimaF1234's avatar
    FatimaF1234
    Tuning in
    12 months ago

    I have requested the credit file amendment over am email as explained on this forum with all the background information on 12th of Feb, it been a lot more than the 14 days standard time of response. No-one has acknowledged the receipt of my request/email to reassure me that they will be looking into it. It has hindered the progress on my mortgage application, does anyone have a contact telephone number to the concerned team so I can reach out to them directly. Any help would be greatly appreciated. 

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      12 months ago

      Hey FatimaF1234,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear you have had this issue and needed to reach out to our credit file team, with this however their turn around is not 14 days but rather 21 working days for issues to be reviewed, did you receive email notification back when you had sent this to the team?

      Joe

      • FatimaF1234's avatar
        FatimaF1234
        Tuning in
        12 months ago

        No I haven’t received any email notifications back from them. Any expeditions would be greatly appreciated. The wrongful information on my credit file is significantly impacting my ability for borrowing for the property purchase transaction. 


        By the way it’s 17th working day today, at least an acknowledgment email should have been received by now. 

        Thanks

        Fatima