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Elizabeth_234's avatar
Elizabeth_234
Joining in
2 years ago

Urgent credit file amendment

I have sent an email recently and been on multiple phone calls regarding my credit file. After miscommunication from Virgin Media a payment I have made has been marked late and is now affecting my chances for applying for a mortgage. This is very urgent as the mortgage has a due date on the 12th of April.

I have spoken to your colleague who has advised me that this late payment will be removed from my credit file. Especially, when there was a misunderstanding and there was no communication about the remaining payment that was due.

Please could you amend this and let me know when that’s been done as I can't underline how urgent this change is.
 
Thank you,
Elizabeth

5 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    The usual process for alleged inaccuracies on credit files is to email the details to creditfileamendments@virginmedia.co.uk with supporting evidence, and they should respond on a 21day basis.

    Have you done this? And if so, when? (Is it within the 21day period or not)

    • Elizabeth_234's avatar
      Elizabeth_234
      Joining in
      2 years ago

      Yes I have already emailed the team twice within the last 4 days and called your team up twice to underline the urgency.

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey Elizabeth_234,

        Welcome to the Community Forums and thanks for the post.

        We are sorry that you are affected by this, as stated above it can take up to 21 days for the team to respond to these queries, we do not have a way to expedite this as the team works to this SLA, we do ask that you bear with the team whilst they work into this.

        Joe