Credit File Reporting Team - urgent
I am an ongoing Virgin Media customer. I renewed my contract in May 2022 and just recently in Nov 2023.
In May 2022 at the point of renewal, Virgin Media marked me down as a missed payment. I had no sight of this. Virgin Media then reported this missed payment to credit score companies. This error is causing HUGE URGENT ISSUES.
I spoke to a Virgin Media advisor yesterday and was advised to write to the Credit File Reporting Team. Their automatic response said a response time of 21 days. THIS IS HUGELY URGENT.
I require written confirmation from Virgin Media very quickly on the error made and the intention to remove the mark from my credit report. PLEASE ASSIST ASAP.
Posting multiple times isn't going to speed this up, the 21days quoted is a standard timeframe.
I've certainly seen examples on here of the amendments being expedited once CFA have agreed an inaccuracy, but I can't recall seeing that 21day investigation being expedited. Have you provided evidence of the entry in question being incorrect?