Hello, I'm in a similar situation, I'm trying to cancel and I was under the impression that I could cancel within the cooling period. Before my equipment was delivered I asked to change my activation date to a later date. And from the T&Cs I'm entitled to cancel free of charge as my service has not started. Can someone from the Virgin Media team help me out please.
Your post was split to a new topic so some context has been lost.
See section M of the T&Cs
ref cooling off period and the glossary further down for 'service start date'
Have you received the equipment yet? That is normally a trigger for VM to start billing you shortly after. Your cooling off period may be delayed if you have problems activating for any reason.
Forum TeamHi rstratt 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the situation you find yourself in 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
